If you could mention the date and approx. We are sorry to hear that your experience was not up to your expectation.

Dates and times are important, so be sure to send us over that email if you can spare a minute. We will forward this information onto management so they can look into it and take action. As you mentioned there is no smoking in the casino and properly worn masks can also help inhibit smells that are not to a particular liking.Īgain, we apologize for the experience you had. In terms of smells you may encounter from others such as perfumes or herbal remedies, we can't do much about that other than suggest that preference of effluvia might is always a little subjective. We encourage you or anyone to let staff know if you see someone not observing the mask policy, so we can fix the situation right away. I am sure you heard various announcements in regards to this during your time here. Since we're one of the few casinos that make masks absolutely mandatory we want to make sure that everyone is wearing one properly at all times. You can email know the road can be subjective, but our policy on face masks is not.

If you would be willing to give us some more details about the time and date you visited, we can look into conditions that may have resulted in the service you experienced and, make appropriate responses to remedy any shortcomings. We also apologize that the food service time that you experienced on this day was lackluster and not to our usual and defined standards. We are very sorry to hear that your experience was below your expectations.

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